ABOUT / CONTINUITY
Titles changed. The problem didn’t.
I keep working on the seam between what people experience and how organizations understand, decide and act.
The through-line is not a job title. It is curiosity about why systems fragment—and what makes them usable, measurable and accountable again.
Today, I work at Hilltop Holdings in Texas, focused on digital and customer experience in banking and financial services. Earlier work at Machias Savings Bank and Fast Forward Maine sits on the same through-line: turning fragmented evidence into decisions people can actually use.
RUSSIAMAINE ~15 YEARSTEXAS
Contact →PUBLIC RECORD / SELECTED INDEPENDENT SOURCES
The work has a paper trail.
A few durable records connecting the current Texas / financial-services chapter to the earlier banking and customer-experience work.